Communication with Clients
Aptech’s project manager is central to customer engagement & company responsiveness. The development team works in 2 shifts ensuring that challenges of differing time zones are effectively mitigated.
At the start of every new project, a communication schedule is drawn up & approved by both, Aptech & the customer. Typical communication mechanisms deployed are tabulated below.
Project kick-off
| Event | Projectkick-off |
| Communication Objective(s) |
Team introductions, reviews of development & engagement frameworks |
| Communication Mode |
Telephonic |
| Occurrence | Project Kick-off |
Project status & progress
| Event | Project status & progress |
| Communication Objective(s) |
Task- and activity-level reviews vs. schedule, recording of encountered, resolved & pending issues |
| Communication Mode | Excel report as an email attachment |
| Occurrence | Every Monday |
In-task queries
| Event | In-task queries |
| Communication Objective(s) |
Issue resolution & feedback |
| Communication Mode | Scheduled Internet chats |
| Occurrence | Predetermined time - through advance e-mail or set up as reserved hour (Example: 9.00 a.m. PST to 10 a.m. PST daily) |
Data transfer
| Event | Data transfer |
| Communication Objective(s) |
Project artifacts with version reference |
| Communication Mode | Login-based FTP facility with artifacts directory |
| Occurrence | Milestone based as per project schedule |
Escalation issues
| Event | Critical issues resolution/ intervention |
| Communication Objective(s) |
Critical issues resolution/ intervention |
| Communication Mode | Telephonic - 24x7 access via hand-phones as per established escalation mechanism |
| Occurrence | As & when required |
Project review
| Event | Project review |
| Communication Objective(s) |
Progress review & management |
| Communication Mode | Scheduled telephonic conferences |
| Occurrence | Predetermined day & time - every alternate week |
Client feedback & guidance
| Event | Customer feedback & guidance |
| Communication Objective(s) |
Artifacts review |
| Communication Mode |
WebEx |
| Occurrence | Predetermined as per project schedule or through a prior email |